Accessing and downloading Board packs in BoardPro is essential for ensuring seamless meeting preparations. However, certain issues can occur that may prevent you from downloading or accessing these materials. Follow these troubleshooting steps based on the underlying issue to resolve your problem efficiently:
Common Causes and Solutions
If you are an admin then try republishing your board pack. Navigate to the Agenda Tab and click 'Republish.'
Refresh the page in your browser and try again.
If you only see the agenda instead of the Board pack, ensure the agenda is published.
Other solutions:
Clear Browser Cache: - Safari (iPad/iPhone): Go to Settings > Safari > Clear History and Clear Cookies, then log back into BoardPro. - Mac Browsers: Press and hold the ⇧ Shift key and click the Reload button, or enter ⌘ Cmd + ⇧ Shift + R. - Chrome and Other Browsers: Use Ctrl + F5 on Windows to refresh the cache. For other browsers, please check your browser settings.
Update Your Browser: Ensure you are using the most up-to-date version of your browser.
Try a Different Browser or Network: Switching to an alternate browser (e.g., Safari if Chrome doesn't work) or using a different network can sometimes resolve access problems.
Close and reopen the BoardPro app.
Restart your device.
Ad Blockers or Security Restrictions
Ad blockers or security configurations on your device can inadvertently block Board packs:
Check to ensure an ad blocker or security software isn’t preventing downloads. Disable the ad blocker or whitelist BoardPro if necessary.
If none of the above options resolve the issue, it’s possible that downloads are restricted by your organisation for security reasons:
Download Restrictions: Some organisations disable the download and print options for meeting documents. In this scenario, you will only be able to preview documents online. Contact your Admin, Board Secretary, or Chair to check the settings under Organisation → General Settings.
Security Levels: Admins can control download permissions for added security through the settings page. If you cannot see the download icon when opening a document, confirm this setting with your administrator.