Go to BoardPro
All Collections
Frequently Asked Questions
Frequently Asked Questions
From Emails to Passwords to Technical Stuff
21 articles in this collection
Written by
Kim Thibault,
Vicki van Eeghem,
and
Mitchell Farmer
Complimentary Training
Live Training Webinars
Join a free webinar on a specific or general topic
Written by
Vicki van Eeghem
Updated over a week ago
Access Roles in BoardPro
FAQs about Access Roles
Understanding what I can and cannot do.
Written by
Vicki van Eeghem
Updated over a week ago
Emails and Passwords
Changing your Password
How to change or update your password
Written by
Vicki van Eeghem
Updated over a week ago
Forgot Password
How to reset your forgotten password
Written by
Kim Thibault
Updated over a week ago
How to change your email address
How to change or update your email address
Written by
Kim Thibault
Updated over a week ago
Locking account on login
Locking account on login after 7 failed passwords entered
Written by
Vicki van Eeghem
Updated over a week ago
Unable to login to BoardPro
How to troubleshoot if you are unable to login
Written by
Vicki van Eeghem
Updated over a week ago
Meetings (from Agendas to Minutes)
When is BoardPro Notes available on a Meeting?
BoardPro Notes is available based on the status of the Meeting
Written by
Kim Thibault
Updated over a week ago
My BoardPro Account
Add your Profile Picture
Use Gravatar to add your Profile pic to BoardPro
Written by
Kim Thibault
Updated over a week ago
My name is spelled wrong!
How to update your name in personal settings
Written by
Kim Thibault
Updated over a week ago
Multi-Factor Authentication (MFA)
How to enable/use/disable multi-factor authentication (MFA)
Written by
Mitchell Farmer
Updated over a week ago
People Helps
Accepting an Invitation from BoardPro
How to complete your registration with BoardPro
Written by
Vicki van Eeghem
Updated over a week ago
Problems Registering with BoardPro
How to troubleshoot if a person is unable to register.
Written by
Vicki van Eeghem
Updated over a week ago
Technical Stuff
Adding BoardPro to the home screen of your mobile device
How to create a link to BoardPro on your iPad or mobile phone.
Written by
Vicki van Eeghem
Updated over a week ago
BoardPro Security
How secure is BoardPro?
Written by
Kim Thibault
Updated over a week ago
How to clear the chat numbers
Remove those pesky numbers in the red circle
Written by
Vicki van Eeghem
Updated over a week ago
Internet Explorer not Supported
IE11 is just too old to work with BoardPro - but changing is simple
Written by
Kim Thibault
Updated over a week ago
Printing the Board Pack with a mixture of landscape and portrait orientations
How to print your Board Pack for the best result.
Written by
Vicki van Eeghem
Updated over a week ago
Saving an Excel Sheet as a PDF
How to save an excel sheet as a PDF
Written by
Vicki van Eeghem
Updated over a week ago
The file name of my board pack is really weird...
What to do when your board pack (or agenda, or minutes) starts with =_utf-8...
Written by
Kim Thibault
Updated over a week ago
Whitelist the BoardPro email domain
Technical details to add to your server / firewall to ensure BoardPro email come through
Written by
Kim Thibault
Updated over a week ago