Frequently Asked Questions
From Emails to Passwords to Technical Stuff
Changing your PasswordHow to change or update your password
Forgot PasswordHow to reset your forgotten password
Locked out of your accountWhat to do if you have forgotten your password and are locked out
Unable to login to BoardProHow to troubleshoot if you are unable to login
Stay Signed in for 30 DaysEasier for frequent users to access BoardPro quickly
Add your Profile PictureUse Gravatar to add your Profile pic to BoardPro
Logging in with Multi-Factor Authentication (MFA)How to log in with multi-factor authentication enabled
Downloading an Authenticator App (MFA)Getting started for people new to authenticator apps
FAQ's on Multi-Factor Authentication (MFA)Frequently asked questions about using MFA in BoardPro
My name is spelled wrong!How to update your name in personal settings
Enabling Multi-Factor Authentication (MFA)How to enable/disable multi-factor authentication (MFA)
How to change your email addressHow to change or update your email address
Add a BoardPro Shortcut to your DesktopHow to add a Shortcut to BoardPro to your Windows 10 Desktop
Adding BoardPro to the home screen of your mobile deviceHow to create a link to BoardPro on your iPad or mobile phone.
BoardPro SecurityHow secure is BoardPro?
How to clear the chat numbersRemove those pesky numbers in the red circle
Internet Explorer not SupportedIE had been officially retired by Microsoft and is just too old to work with BoardPro - but changing is simple
Printing the Board Pack with a mixture of landscape and portrait orientationsHow to print your Board Pack for the best result.
Saving an Excel Sheet as a PDFHow to save an excel sheet as a PDF
The file name of my board pack is really weird...What to do when your board pack (or agenda, or minutes) starts with =_utf-8...
Whitelist the BoardPro email domainTechnical details to add to your server / firewall to ensure BoardPro email come through