BoardPro

Vicki van Eeghem

Rajit Theodore

Kim Thibault

From Emails to Passwords to Technical Stuff 

Frequently Asked Questions 

Learn to make the most of BoardPro with complimentary online training

Live Training Webinars

Complimentary resources to help you to get the most out of BoardPro and making governance easy

BoardPro and Governance Training

Complimentary Training 

Change your Password

Forgot Password

What to do if you have forgotten your password and are locked out

Locked out of your account

How to troubleshoot if you are unable to login

Unable to login to BoardPro

Easier for frequent users to access BoardPro quickly

Stay Signed in for 30 Days

Login Page and Passwords

FAQs about Access Roles

Access Roles in BoardPro

Add a personalised profile picture to BoardPro

Add your Profile Picture

Update Your Login Email in Just a Few Steps

How to change your Email Address

How to update your name in personal settings

My Name is Spelled Wrong

How to turn on your Multi-Factor Authentication (MFA)

Enable Multi-Factor Authentication (MFA)

How to log in with multi-factor authentication enabled

Log in with Multi-Factor Authentication (MFA)

Steps to recover from a MFA Lockout, Switch MFA methods or Disable MFA

Manage and Prevent MFA Lockouts

Getting started—perfect for anyone new to authenticator apps!

Downloading an Authenticator App (MFA)

Frequently asked questions about using MFA in BoardPro

FAQ's on Multi-Factor Authentication (MFA)

Mitchell Farmer

Mike Patterson

My BoardPro Account

Annotations are available based on the status of the Meeting

When are Annotations available during a Meeting?

How to Resolve Issues with Accessing or Downloading Board Packs in BoardPro

Resolving issues with downloading or accessing Board Packs

Meetings (from Agendas to Minutes)

How to complete your registration with BoardPro

Accept an Invitation from BoardPro

How to troubleshoot if a person is unable to register.

Problems Registering with BoardPro

Supporting People

How to add a Shortcut to BoardPro to your Windows 10 Desktop

Add a BoardPro Shortcut to your Desktop

How to create a link to BoardPro on your iPad or mobile phone.

Add BoardPro to the home screen of your mobile device

BoardPro Security

Remove those pesky numbers in the red circle

How to clear the chat numbers

How to print your Board Pack for the best result.

Print the Board Pack with a mixture of landscape and portrait orientations

Saving an Excel Sheet as a PDF

Technical details to add to your server / firewall to ensure BoardPro email come through

Whitelist the BoardPro email domain

Technical Stuff

A fresh design and smoother experience, while keeping all the familiar features you already know and use

The new BoardPro layout

New Layout

BoardPro Limited

Login to BoardPro

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.