Frequently Asked Questions

From Emails to Passwords to Technical Stuff

21 articles in this collection
Written by Kim Thibault, Vicki van Eeghem, and Mitchell Farmer

Complimentary Training

Live Training Webinars

Join a free webinar on a specific or general topic

Written by Vicki van Eeghem
Updated over a week ago

Access Roles in BoardPro

FAQs about Access Roles

Understanding what I can and cannot do.

Written by Vicki van Eeghem
Updated over a week ago

Emails and Passwords

Changing your Password

How to change or update your password

Written by Vicki van Eeghem
Updated over a week ago

Forgot Password

How to reset your forgotten password

Written by Kim Thibault
Updated over a week ago

How to change your email address

How to change or update your email address

Written by Kim Thibault
Updated over a week ago

Locking account on login

Locking account on login after 7 failed passwords entered

Written by Vicki van Eeghem
Updated over a week ago

Unable to login to BoardPro

How to troubleshoot if you are unable to login

Written by Vicki van Eeghem
Updated over a week ago

Meetings (from Agendas to Minutes)

When is BoardPro Notes available on a Meeting?

BoardPro Notes is available based on the status of the Meeting

Written by Kim Thibault
Updated over a week ago

My BoardPro Account

Add your Profile Picture

Use Gravatar to add your Profile pic to BoardPro

Written by Kim Thibault
Updated over a week ago

My name is spelled wrong!

How to update your name in personal settings

Written by Kim Thibault
Updated over a week ago

Multi-Factor Authentication (MFA)

How to enable/use/disable multi-factor authentication (MFA)

Written by Mitchell Farmer
Updated over a week ago

People Helps

Accepting an Invitation from BoardPro

How to complete your registration with BoardPro

Written by Vicki van Eeghem
Updated over a week ago

Problems Registering with BoardPro

How to troubleshoot if a person is unable to register.

Written by Vicki van Eeghem
Updated over a week ago

Technical Stuff

Adding BoardPro to the home screen of your mobile device

How to create a link to BoardPro on your iPad or mobile phone.

Written by Vicki van Eeghem
Updated over a week ago

BoardPro Security

How secure is BoardPro?

Written by Kim Thibault
Updated over a week ago

How to clear the chat numbers

Remove those pesky numbers in the red circle

Written by Vicki van Eeghem
Updated over a week ago

Internet Explorer not Supported

IE11 is just too old to work with BoardPro - but changing is simple

Written by Kim Thibault
Updated over a week ago

Printing the Board Pack with a mixture of landscape and portrait orientations

How to print your Board Pack for the best result.

Written by Vicki van Eeghem
Updated over a week ago

Saving an Excel Sheet as a PDF

How to save an excel sheet as a PDF

Written by Vicki van Eeghem
Updated over a week ago

The file name of my board pack is really weird...

What to do when your board pack (or agenda, or minutes) starts with =_utf-8...

Written by Kim Thibault
Updated over a week ago

Whitelist the BoardPro email domain

Technical details to add to your server / firewall to ensure BoardPro email come through

Written by Kim Thibault
Updated over a week ago