Frequently Asked Questions
From Emails to Passwords to Technical Stuff
Changing your PasswordHow to change or update your password
Change your Password - new UIHow to change or update your password
Forgot Password - new UIHow to reset your forgotten password
Locked out of your accountWhat to do if you have forgotten your password and are locked out
Unable to login to BoardProHow to troubleshoot if you are unable to login
Stay Signed in for 30 DaysEasier for frequent users to access BoardPro quickly
Stay Signed in for 30 Days - New UIEasier for frequent users to access BoardPro quickly
When are Annotations available during a Meeting??BoardPro Notes is available based on the status of the Meeting
When are Annotations available during a Meeting? - New UIAnnotations are available based on the status of the Meeting
Resolving issues with downloading or accessing Board PacksHow to Resolve Issues with Accessing or Downloading Board Packs in BoardPro
Add a BoardPro Shortcut to your DesktopHow to add a Shortcut to BoardPro to your Windows 10 Desktop
Add BoardPro to the home screen of your mobile deviceHow to create a link to BoardPro on your iPad or mobile phone.
BoardPro SecurityHow secure is BoardPro?
How to clear the chat numbersRemove those pesky numbers in the red circle
Internet Explorer not SupportedIE had been officially retired by Microsoft and is just too old to work with BoardPro - but changing is simple
Printing the Board Pack with a mixture of landscape and portrait orientationsHow to print your Board Pack for the best result.
Print the Board Pack with a mixture of landscape and portrait orientations - new UIHow to print your Board Pack for the best result.
Saving an Excel Sheet as a PDFHow to save an excel sheet as a PDF
The file name of my board pack is really weird...What to do when your board pack (or agenda, or minutes) starts with =_utf-8...
Whitelist the BoardPro email domainTechnical details to add to your server / firewall to ensure BoardPro email come through