Troubleshoot Registration Issues
If someone is unable to register with BoardPro, one or more steps in the registration process may have been missed. This article covers the most common reasons registration may fail.
Identify the registration issue
Important: Before troubleshooting, confirm which process the person is trying to complete. For example:
Accepting an invitation to join an organisation
Signing up for a free trial
Registering for a webinar
Another registration process
Check whether the invitation has expired
Invitations expire after 30 days.
If the invitation was sent more than 30 days ago, an Administrator must resend the invitation before the person can register.
Complete all registration steps
There are three required steps on the registration page. If any are missed, registration cannot be completed.
1. Create a password
Enter a password that meets all of the following requirements:
At least eight characters long
Contains at least one uppercase letter
Contains at least one lowercase letter
Contains at least one number
As each requirement is met, a tick appears beside it. Any unmet requirements are shown in red.
2. Re-enter the password
Re-enter the password exactly as it was entered above.
If the passwords do not match, the field is highlighted in red.
Tip: Select the Show password (eye) icon beside both password fields to confirm the passwords match.
3. Accept the End User Licence Agreement
Select the checkbox to accept the End User Licence Agreement. This is required before registration can be completed.
If this step is missed, the message is highlighted in red.
You can also choose to receive email updates from BoardPro. This is optional.
Activate your account
Once all required steps have been completed, select Activate My Account to finish registration and sign in.
Still having trouble?
If registration still cannot be completed after following the steps above, please contact BoardPro Support at support@boardpro.io.
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