Problems Registering with BoardPro

How to troubleshoot if a person is unable to register.

Vicki van Eeghem avatar
Written by Vicki van Eeghem
Updated over a week ago

If a person is having troubles registering with BoardPro it could be that some of the steps have been missed. In this article we will troubleshoot some of the most common reasons why the person cannot register.

Expired Invitation:
If an invitation was sent out more than 30 days ago it is no longer valid.  The administrator of the organisation will need to Resend an Invitation to the person.

Registration Page:
There are 3 important steps to do before a person can register. If any of the steps have been missed or the passwords do not match then the person will not be able to Register. 

1. Create a password (Required): the password must contain at least 1 number, 1 Capital letter, 1 lowercase letter and be at least 8 characters long.  A tick will appear next to each requirement that is completed and any not done will be in red.

2. Re-enter the password (Required): If this step is missed or does not match the password it will be highlighted with red text. Hint: Click on the "eye" at the end of both the Password and Re-enter Password to ensure that text matches.

3. Tick the box to Accept the Terms of Agreement (Mandatory): Located at the bottom of the Registration page this box must be ticked before you can complete registration. If this step is missed the text will be highlighted in red. Click on the box for a green tick to appear. 

Once all the above steps have been completed click on Register which will direct the person to the Login Page.

If they have done all of the above and are still having issues with registering please contact BoardPro Support:

Related Articles:
Accepting an Invitation

Did this answer your question?