If you have forgotten your password and your account has been temporarily locked, you can quickly regain access by resetting your password.
If you suspect someone has gained unauthorised access to your account and changed your password, contact BoardPro Support immediately at support@boardpro.io or through Live chat and notify your organisation's Administrator.
Why your account is locked
If you enter an incorrect password several times without using the Forgot Password option, BoardPro will temporarily lock your account.
You will see a message advising that your login has failed.
You can then either:
Wait 10 minutes before trying again.
Reset your password using Forgot your Password.
Reset your password
On the login page, select Forgot your Password.
Enter the email address you use to access BoardPro and select Continue.
Check your email for the verification code, enter it on the verification page, and select Continue.
Enter your new password and select Continue.
Once your password has been updated, you will be logged in automatically.
Tip:
If you do not receive the verification email, check your spam or junk folder before requesting another code.