Unable to login to BoardPro

How to troubleshoot if you are unable to login

Vicki van Eeghem avatar
Written by Vicki van Eeghem
Updated over a week ago

If you are having trouble logging into BoardPro, please follow these steps to eliminate possible causes.

Check the basics! Double-check your email address and password. Ensure you are logging in with the email address that is registered to your organisation. Use the ‘eye’ icon in the password field to see the characters clearly. Click here for instructions on how to reset a forgotten password.

Check the URL of the login page: https://app.boardpro.io/account/login. Paste this link in your browser rather than clicking a link from an email notification or bookmark. The security has been enhanced on this page recently so please refresh any shortcut or bookmark you have been using to login with this link.

Clear your cache. Press ‘Ctrl +F5’ (Windows) ‘Command + Option + E’ (Mac) to clear any cache that is stored.

Go incognito! Open an incognito tab in your browser. This will eliminate any browser extensions running in the background. Right-click on your browser icon and select ‘New Private Window’ (Edge/Safari) or ‘New Incognito Window’ (Chrome).

Try a different browser. BoardPro works best on browsers that are up-to-date.

Try another network: Use another device like your smartphone and 4G network to login with this link app.boardpro.io.

Please contact BoardPro Support or contact us on live chat (blue bubble) anytime if you still need help.

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