If you are experiencing issues logging into your BoardPro account, this guide will help you troubleshoot common problems, including incorrect URLs, cache issues, or platform outages.
Check the URL of the login page: https://boardpro.io
Use this link in your browser rather than clicking a link from an email notification or bookmark. The security on this page has recently been enhanced, so please replace any saved shortcuts or bookmarks with this link.
Check the basics! Re-check your email address and password
Ensure you are using the email address that is registered to your organisation. Use the ‘eye’ icon in the password field to see the characters clearly. Click here for instructions on resetting a forgotten password. If you cannot remember your password, follow these steps:
Navigate to the BoardPro login page.
Click the 'Forgot password' button.
You can follow the prompts to reset your password. An email with reset instructions will be sent to your registered email address.
Clear your cache
Press ‘Ctrl +F5’ (Windows) or ‘Command + Option + E’ (Mac) to clear your browser cache.
If you are unsure how to clear your browser's cache, please have a look at your browser's support documentation for detailed step-by-step instructions.
Go incognito!
Open an incognito tab in your browser. This will eliminate any background-running browser extensions. Right-click on your browser icon and select ‘New Private Window’ (Edge/Safari) or ‘New Incognito Window’ (Chrome).
Incognito mode disables most browser extensions and bypasses cached data, which can help resolve login issues caused by browser interference.
Try a different browser.
BoardPro works best in up-to-date browsers that support the latest security and performance enhancements from their respective developers.
Alternatively, check if any platform outages or external disruptions that may affect BoardPro's services. BoardPro uses Microsoft Azure, and global outages here might cause login disruptions.
Clear your browser cache once the service is restored and retry.
In cases of a global Microsoft Azure outage, BoardPro services might temporarily become inaccessible, as the platform relies on Azure infrastructure. During such times, consult BoardPro’s support team (Chat + email support@boardpro.com) or support communications for updates.
Try another network
Use another device like your smartphone and 4G/5G network to log in with this link app.boardpro.io.
If the issue continues, consider restarting your device to make sure there are no system-level conflicts or lingering issues.
Resolving Invitation Email Issues
If an admin has added you to an account but you cannot access it, follow these steps:
Ensure you have received the invitation email from BoardPro.
Ask the admin of your organization to use the 'Grant access' feature (available next to your name in the People section) to send the invitation again if needed.
Open the invitation email and click the provided link.
Set your password and log in to your account. For more detailed instructions, refer to the guide on how to accept an invitation.
Multi-Factor Authentication (MFA)
If you’re locked out of your account due to MFA, please have your Account Owner or board Chair contact us on chat. Learn more here Manage Multi-Factor Authentication (MFA) in BoardPro.
Access Issues After an Email Address Change
If you no longer have access to the email associated with your BoardPro account, here’s how to resolve this issue:
Contact your organization’s BoardPro admin.
Request the admin to update your email address in their records and in the relevant board/account.
Once updated and assigned the appropriate role, log in using your new email address to access the meeting materials.
Managing Access Between Multiple Organisations
If you have accounts with multiple organizations and are unable to access the correct account:
Log out of your current session.
Sign back in using the exact email address associated with the organization you want to access.
Repeat this process for each organization, ensuring the correct email address is used for logging in.
Please get in touch with us on live chat (blue bubble) anytime you need help or email BoardPro Support.