If you are experiencing issues logging into your BoardPro account, this guide will help you troubleshoot common problems, including incorrect URLs, cache issues, or platform outages.
Check the URL of the login page: https://boardpro.io. Use this link in your browser rather than clicking a link from an email notification or bookmark. The security on this page has recently been enhanced, so please replace any saved shortcuts or bookmarks with this link.
Check the basics! Re-check your email address and password
Check the basics! Re-check your email address and password
Ensure you are using the email address that is registered to your organisation. Use the ‘eye’ icon in the password field to see the characters clearly. Click here for instructions on how to reset a forgotten password.
Clear your cache
Clear your cache
Press ‘Ctrl +F5’ (Windows) or ‘Command + Option + E’ (Mac) to clear your browser cache.
If you are unsure how to clear your browser's cache, please have a look at your browser's support documentation for detailed step-by-step instructions.
Go incognito!
Go incognito!
Open an incognito tab in your browser. This will eliminate any browser extensions running in the background. Right-click on your browser icon and select ‘New Private Window’ (Edge/Safari) or ‘New Incognito Window’ (Chrome).
Incognito mode disables most browser extensions and bypasses cached data, which can help resolve login issues caused by browser interference.
Try a different browser.
Try a different browser.
BoardPro works best in up-to-date browsers that support the latest security and performance enhancements from their respective developers.
Alternatively, check if any platform outages or external disruptions that may affect BoardPro's services. BoardPro uses Microsoft Azure, and global outages here might cause login disruptions. Clear your browser cache once the service is restored and retry.
Try another network
Try another network
Use another device like your smartphone and 4G/5G network to login with this link app.boardpro.io.
If the issue continues, consider restarting your device to make sure there are no system-level conflicts or lingering issues.
Have you accepted an invitation?
Have you accepted an invitation?
If you are new to BoardPro you must first accept an invitation from your Account Owner or any administrator within your board/committee. Learn more about accepting an invitation from BoardPro.
Multi-Factor Authentication (MFA)
Multi-Factor Authentication (MFA)
If you’re locked out of your account due to MFA, please have your Account Owner or board Chair contact us on chat. Learn more here Manage Multi-Factor Authentication (MFA) in BoardPro.
Please contact us on live chat (blue bubble) anytime you need help or email BoardPro Support.