BoardPro

If you are having trouble logging into BoardPro, please follow these steps to eliminate possible causes (click the arrow to expand the section).

Use this link in your browser rather than clicking a link from an email notification or bookmark. The security on this page has been enhanced recently so please replace any saved shortcut or browser bookmark with this link.

Check the URL of the login page: <a href="https://app.boardpro.io/account/login">https://app.boardpro.io/</a>

Ensure you are using the email address that is registered to your organisation. Use the ‘eye’ icon in the password field to see the characters clearly. Click <a href="https://help.boardpro.io/en/articles/1343624-forgot-password">here</a> for instructions on how to reset a forgotten password.

Check the basics! Re-check your email address and password

Press ‘Ctrl +F5’ (Windows) or ‘Command + Option + E’ (Mac) to clear your browser cache.

Open an incognito tab in your browser. This will eliminate any browser extensions running in the background. Right-click on your browser icon and select ‘New Private Window’ (Edge/Safari) or ‘New Incognito Window’ (Chrome).

BoardPro works best on browsers that are up-to-date with the latest security and performance enhancements from their respective developers.

Use another device like your smartphone and 4G/5G network to login with this link <a href="https://app.boardpro.io/account/login">app.boardpro.io</a>.

If you are new to BoardPro you must first accept an invitation from your Account Owner or any administrator within your board/committee. Learn more about <a href="https://help.boardpro.io/en/articles/2433316-accepting-an-invitation-from-boardpro">accepting an invitation from BoardPro</a>.

If you’re locked out of your account due to MFA, please have your Account Owner or board Chair contact us on chat. Learn more here <a href="https://help.boardpro.io/en/articles/11691343-manage-multi-factor-authentication-mfa-in-boardpro">Manage Multi-Factor Authentication (MFA) in BoardPro</a>.

Please contact us on live chat (blue bubble) anytime you need help or email <a href="mailto:support@boardpro.io" rel="nofollow noopener noreferrer" target="_blank">BoardPro Support</a>. We are available around the clock.

How to troubleshoot if you are unable to login

Unable to login to BoardPro

BoardPro Limited

Login to BoardPro

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Unable to login to BoardPro

Check the URL of the login page: https://app.boardpro.io/

Check the basics! Re-check your email address and password

Clear your cache

Go incognito!

Try a different browser

Try another network

Have you accepted an invitation?

Multi-Factor Authentication (MFA)

Unable to login to BoardPro

Check the URL of the login page: https://app.boardpro.io/

Check the basics! Re-check your email address and password

​Clear your cache

Go incognito!

Try a different browser

Try another network

Have you accepted an invitation?

Multi-Factor Authentication (MFA)

Clear your cache