Overview of payment updates
Only the Account Owner can update payment details in BoardPro. Payment updates are managed through the secure Billing Portal, which is accessible via your account settings. If you encounter issues such as a missing Billing tab or technical difficulties, alternative options are available.
Update payment details
To update your payment details or credit card information:
Log in to your BoardPro account as the Account Owner
Navigate to Settings
Select the Billing tab
Follow the prompts to enter your new credit card details
Save your changes
Troubleshooting common issues
Missing Billing tab: If you do not see a Billing option, your organisation may not yet be on the new billing portal. Contact BoardPro support via live chat or support@boardpro.com to request a direct billing portal link
Pop-up blockers: If selecting Billing does not open the update window, disable your browser’s pop-up blocker and try again
Account owner responsibilities
Only the Account Owner can update payment details
Ensure billing and contact information is accurate and up to date
FAQs
Can I update payment details over the phone?
No, BoardPro does not offer phone support for updating payment details. All updates must be completed through the secure online Billing Portal.
What if I encounter issues updating my payment details?
If you experience technical issues or missing options, contact BoardPro support via live chat or support@boardpro.com. Support can provide a direct link to the Billing Portal or help troubleshoot the issue.
How do I ensure my payment updates are successful?
After updating your payment details, confirm that the new information has been saved and that you receive a confirmation message. This ensures future payments are processed correctly.