Overview of the cancellation process
The account owner is responsible for initiating and approving the cancellation process.
To cancel your account:
The account owner must contact BoardPro support via live chat or support@boardpro.com
Once the request is submitted, a cancellation link will be sent to complete the process
Pre-cancellation checklist
Before cancelling your subscription, prepare your account to ensure you retain any necessary data or documents.
Export data and documents: Manually download all required information, as there is no automatic data extraction feature. Key areas include meeting documents (agendas, Board Packs, minutes), governance documents, actions list, decisions and interests
Save files securely: Store downloaded files in a secure location, such as SharePoint or Dropbox
Important: There is no automatic data extraction feature. All data must be downloaded manually before cancellation.
Post-cancellation details
Grace period: After cancellation, your account remains accessible for up to 10 days to allow for final data exports
Data access: Once the account is closed, access to all data is removed. Ensure all files are downloaded before the grace period ends
No penalties: There are no penalties for cancelling your subscription
No refunds: Refunds are not provided for cancellations part way through the billing period
FAQs
Who can approve the cancellation?
Only the account owner can approve and initiate the cancellation process.
What happens to my data if I restart my subscription later?
Your organisation’s records remain in the account for a period before being deleted. It is recommended to download your records before cancelling.
Can I request assistance with data export?
BoardPro offers a paid data extraction service if you require assistance. Contact BoardPro support via live chat or support@boardpro.com to find out more.