Under the Organisation tab in BoardPro, your organisation can choose to have the ability to download/print documents turned on or off.
If this toggle is switched to not permitted, then documents found within BoardPro cannot be downloaded or printed.
This includes: The Agenda, BoardPack, Minutes, Interest Register, Action List and documents within meetings and Governance Documents.
Note: exceptions to this are Excel, Tableaux and other files types specifically uploaded for distribution via BoardPro. These are excluded from this setting and are always available for download.