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Email History

History of Meeting Emails sent out to the Board

Vicki van Eeghem avatar
Written by Vicki van Eeghem
Updated over 2 weeks ago

Note : Click here to view this article in the brand new BoardPro interface

Chairs, Administrators, Board Secretaries, and Senior Executives can see which emails have been sent out prior to and during a meeting. Reviewing email history is particularly useful for verifying whether notifications were successfully sent and identifying any issues, such as pending invitations or delivery failures.

To find a list of all emails that have been sent out to the Board for a meeting, open the meeting, and on the Meeting Details Page click on the Context menu (3 dots) at the top-right corner. Select Email History. This section provides a detailed list of all emails related to the meeting.

On this page you are able to:

  1. Use the drop-down list to look for the type of email

  2. See a list of all emails that have been sent

  3. See the date, time and who sent out the email

  4. If any message was included

  5. The recipients and the status of the email (for example: delivered, clicked on etc)

Managing Agenda Publication Notifications

When publishing a meeting agenda on BoardPro, you can manually control the notification process:

  1. Upon completing the agenda publishing process, a pop-up window will prompt you.

  2. In the Send To field, customize the recipient list (typically board members by default).

  3. Click Send to notify your attendees of the published agenda.

Troubleshooting Email Delivery Issues

  1. Check for Custom Domain Email Issues: Some notifications may be blocked due to email settings. Share the following details with the recipient's IT team to whitelist BoardPro servers:

  2. Resolve Emails Marked as 'Delivered' but Not Received: Sometimes emails flagged as 'delivered' may not appear in the inbox due to spam filters or firewalls. Provide the delivery report and request IT teams to whitelist BoardPro.

  3. Duplicate or Incorrect Emails: Inspect the 'People' list and deactivate unnecessary duplicates or rectify incorrect email details. - Email statuses such as 'invitation pending' or 'no access' indicate that the recipient must either complete their account setup or accept invitations to start receiving notifications. Such issues can be addressed by resending invitations after ensuring the recipient has proper access.

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