Folders
Is there a limit on how many folders/sub-folders/sub-sub-folders etc that we can have?
No, there are no limits on the number of folders or how deep you want to nest them.
Is there a search function for the Governance Documents?
Yes, located on the top left of the page. Type in a keyword and then enter.
What are restricted folders?
Restricted folders, also known as Board Only folders, are folders only Board Members can see. Board Only folders are managed by the Board Secretary or Chair.
Document Security
How secure are documents hosted in BoardPro?
Documents hosted in BoardPro are secured at multiple levels:
Data centre security: your documents are hosted in a world-class data centre
Encrypted at rest: your documents are stored in an encrypted format using 256-bit AES encryption, one of the strongest block ciphers available.
Secure transit: transit of the document from your device to BoardPro, and internally within BoardPro to the repository, is 100% over the secure HTTPS protocol.
Access Protection: The only people who can access your documents are members of your organisation, authenticated in BoardPro, and who have been assigned an access role that authorises access to the document.
For more information on BoardPro security see: https://www.boardpro.com/security
Documents
What type of files can be uploaded?
BoardPro will accept most common file types that a governance board would use. Accepted file types: .csv, .doc, .docm, .docx, .dot, .dotm, .dotx, .em, .gif, .jpg, .jpeg, .msg, odp, .ods, .odt,.pdf, .png, potm, .potx, pps, ppsm, .ppt, .pptm .pptx, .rtf, .txt, .xls, .xlsb, .xlsm, .xlsx, .xlt and .xltx
How big can a file be?
BoardPro will accept files up to 50MB in size.
Who can access the documents?
Access to the documents is managed by the access level provided to each user. Governance documents are restricted to board members (those with a tick next to their name), and the Board Secretary. See the article on Roles and Permissions to learn more.
Can documents be restricted to individual people?
Not at this time. They can be placed in Board Only Folders, as discussed above, but otherwise, all documents in open folders or added loosely can be viewed by all access levels except that of Executive/Guest
How many files can I upload at a time?
You can simultaneously upload 10 files at a time. At this time BoardPro does not limit the number of documents or total size (i.e. GB) of your repository.
How many documents in total can we store in BoardPro?
At this time we don't have any limits on the total number of documents, or the total GB (Gigabyte) size of your repository. Fair use terms apply
Can documents be downloaded?
By default yes. However, this setting can be turned off. Please see the Document Downloading and Printing Policy for more information.
I am trying to add or open documents and it is so slow! Why?
There can be a variety of issues on why a document takes time to load or be uploaded. Factors can include:
number of documents being uploaded at one time,
size of the documents
internet speed, your location and wifi vs ethernet.
Generally, uploading documents takes a few seconds. If you find it is taking an unusually long time please check the above or please contact support for assistance.
Please let us know if you have any questions. You can reach support via live chat (blue bubble on the lower right) or email support@boardpro.com.